Cross-Cultural Courses in Milan and Turin
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STANDARD COURSES
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CROSS CULTURAL COMMUNICATION TRAINING FOR SERVICE INDUSTRY.
Standard Course Description
20 HOURS- For Individuals and groups
The evolution of the global market with its ever changing social composition created many challenges for managers and persons working together but residing in different locations. The communication by pure language alone does not ensure the successful communication between the two parties. It is also very important to understand the cultural differences, values, social structure, and how they perceive space and time when setting up relationships with these cultures
In meetings and confrontations with others at work or in every day life culturally different individuals may misunderstand each other or have troubles in achieving personal or professional pre-set goals. These problems often are caused by individuals not understanding important signs, objects, movements and symbols when trying to make a deal or when communicating with an individual or group of persons from another nationality.
THIS COURSE IS ADDRESSED TO:
Individuals, managers, entrepreneurs, companies, institutions and public entities that have business relations with:
- people inside or outside the country that are from different countries, cultures and different ethnic backgrounds.
MAIN TOPICS ANALYSED:
Problems connected intercultural relationships, territory and cultural communication.
Cases and problems of cross cultural communication.:
Case and problems connected to the time concept.
Cases and problems connected to the concept of hierarchy
Cases and problems connected to the concept of status and respect
Uncertainty avoidance
Power distance
Proxemics
Visual contact
Problem Solving
Monochrome/ polychrome cultures – behaviors
Analysis of the main cultural differences among Italy and other countries
Stereotype and prejudices.
Non verbale comunicative tools
Exposition
Order
Propose
Change topic
Ironi????
Interruption
Silence
Excuses
CROSS CULTURAL COMMUNICATION TRAINING FOR SERVICE INDUSTRY Description
The evolution of the global market with its ever changing social composition created many challenges for managers and persons working together but residing in different locations. The communication by pure language alone does not ensure the successful communication between the two parties. It is also very important to understand the cultural differences, values, social structure, and how they perceive space and time when setting up relationships with these cultures
In meetings and confrontations with others at work or in every day life culturally different individuals may misunderstand each other or have troubles in achieving personal or professional pre-set goals. These problems often are caused by individuals not understanding important signs, objects, movements and symbols when trying to make a deal or when communicating with an individual or group of persons from another nationality.
In an international city people working in hotels have been among the first ones to deal with problems connected with communication.
In order to help hotels to solve these problems, improve the possibilities of success and get a more international level Homebase organizes meetings of 20 hours divided in 4 classes.
THIS COURSE IS ADDRESSED TO:
Individuals, managers, entrepreneurs, corporate, institutions and public entities and the service industry that have business relations with:
- people inside or outside the country that are from different countries, cultures and different ethnic backgrounds.
MAIN TOPICS ANALYSED:
1st meeting
Analysis of the problems connected to intercultural communication.
Cases and studies of cross cultural communication.:
Case and problems connected to the time concept.
Cases and problems connected to the concept of hierarchy
Cases and problems connected to the concept of status and respect
Uncertainty avoidance
Power distance
2nd meeting
cross cultural communication incoming.
How to deal with people coming with different cultures.
meetings and greetings
Use of names and titles.
Body language
Touching
Proxemics
Visual contact
International etiquette
Etiquette at the table
Food
Conversation
Hospitality & Customer service
Problem Solving
3rd meeting
Difference among cultures
Analysis of the main cultural differences among Italy and other countries
Monocrome/policrome cultures – behaviours
Stereotypes and prejudices
4°th meeting
Getting acquainted with a culture
Non verbal comnunicative tools
Exposition
Order
Propose
Change topic
Irony
Interruption
Silence
Turin:Via San Francesco d'Assisi 22, 10121 -- Milan:via S.Maria Valle 3 20123
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